Our Guarantee 

All UPVC profiles, doors slabs and PVC panels supplied by BESPOKE TRADE FRAMES LTD carry a comprehensive guarantee from the date of delivery provided that the goods have been paid for as per the contract. In the unlikely event that a problem develops during the warranty period, BESPOKE TRADE FRAMES UK LTD will replace the faulty item. BESPOKE TRADE FRAMES LTD will not offer compensation for consequential loss or secondary losses. We will do our best to match any previous items supplied, but due to availability of materials this may not be possible.

The performance and quality of all UPVC profiles, door slabs* and gaskets are guaranteed for 10 years, sealed units 5 years and hardware and locks 1 year from date of delivery allowing for fair wear and tear. We guarantee that the colour will not fade for 10 years providing you regularly wash the product with warm water and adhere to the general maintenance guidelines [GUIDE AVAILABLE UPON REQUEST] set out by BESPOKE TRADE FRAMES LTD. Do not try to clean the products with solutions containing bleach or abrasive cleaners.

*Excludes oak and dark wood coloured door slabs - 5-year warranty to hand-applied stained colours.

Examples of fair wear and tear may include:

Scratched handles on doors and windows

Scratched composite doors, particularly due to keyring damage around the cylinder area

Pitted, marked or broken letterboxes, handles or knockers or other door and window hardware

Scratched or broken glass units after delivery

Snapped keys in locks


The Company shall replace any item free of charge proven to be faulty. The Company will not pay the cost of any additional work or labour required to install replacement items. The Company cannot be held responsible for normal ‘Wear and Tear’ or accidental damage, misuse, or failure by the customer to comply with routine maintenance.

Any replacement part supplied will be covered by the warranty period activated from the original point of sale and supply and not extended.

The guarantee is only valid for doors supplied and fitted within the UK.

All warranty claims must be reported in writing to sales@bespoketradeframes.co.uk with photographic evidence where required.


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Guarantee is only available to the person who purchased the goods via Bespoke Trade Frames Ltd.

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